Terms of Service

Terms of Service

Terms of Service

Last Updated: September 20, 2025


1. INTRODUCTION AND ACCEPTANCE


1.1 Agreement to Terms


These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Crew Analytics Inc. ("Crew," "Company," "we," "us," or "our"), a Delaware C-corporation with its head office in New York, NY, regarding your access to and use of the Caddie platform, website (www.askcaddie.com), and related services (collectively, the "Services").


1.2 Acceptance of Terms


By accessing, registering for, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.


1.3 Related Agreements


These Terms incorporate by reference our:

  • Privacy Policy

  • Acceptable Use Policy

  • Data Processing Agreement (if applicable)

  • Any other policies or agreements referenced herein or that we may provide to you


1.4 Eligibility Requirements


To use the Services, you must:

  • Be at least 18 years of age

  • Have the legal capacity to enter into these Terms

  • Not be prohibited from using the Services under applicable laws

  • Not have had your account previously terminated by us for violations of these Terms


1.5 Geographical Restrictions


Our Services are intended for users in the United States and other countries where our Services are offered. Certain features may be unavailable or restricted in specific jurisdictions. You are responsible for compliance with local laws in your jurisdiction.


2. SERVICE DESCRIPTION


2.1 AI Coaching Platform


Caddie is a digital coaching platform powered by artificial intelligence ("AI"), designed to provide personalized business and professional development guidance. Through natural-language interactions with AI avatars (referred to as "AI Coaches"), users can receive advice, prompts, and reflective exercises across topics including but not limited to career growth, communication, productivity, leadership, conflict resolution, and decision-making.


2.2 AI Coaches Defined


"AI Coaches" refer to the artificial intelligence systems that power the Caddie platform. These systems:

  • Are trained on general information,  a proprietary RAG AI database and coaching methodologies

  • Generate responses based on patterns in training data and user inputs

  • Cannot access external or real-time information beyond what is explicitly provided

  • May have knowledge limitations and cannot guarantee factual accuracy in all cases


2.3 Important Disclaimers


IMPORTANT: Caddie is not a human coaching service, legal advisor, licensed mental health professional, financial advisor, or medical professional. The guidance and feedback provided by AI Coaches are intended for informational and developmental purposes only and should not be considered a substitute for professional advice or judgment in critical areas.


Specifically, Caddie should not be used for:

  • Legal advice or legal decision-making

  • Financial or investment advice

  • Mental health therapy or crisis intervention

  • Medical diagnosis or treatment recommendations

  • Mission-critical business decisions with significant consequences

  • Compliance with regulatory requirements

  • Or any other activities associated with these services


2.4 Service Evolution


The Services, including features, functionality, and AI capabilities, may evolve over time. We reserve the right to add, modify, or remove features at our discretion. We may also discontinue certain features or the entire Service with reasonable notice to users.


2.5 Use At Your Own Risk


Your use of our Services is at your sole risk. You understand and agree that the effectiveness of the AI coaching depends on many factors, including the accuracy of information you provide, how you implement any guidance, and external factors beyond our control.

3. USER ACCOUNTS & REGISTRATION


3.1 Account Creation


To access our Services, you must create an account by providing your email address and creating a password, or by using third-party authentication services (e.g., Google, LinkedIn, Apple). To provide the best service possible you may be required to provide additional information during or post the registration process.


3.2 Account Accuracy


You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided is inaccurate, outdated, or incomplete.


3.3 Account Security


You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized access or use of your account

  • Ensuring that you exit from your account at the end of each session when using shared devices


3.4 Account Verification


We may implement account verification procedures at any time, including email verification or two-factor authentication. You agree to complete any verification processes we implement to maintain your account access.


3.5 Prohibited Account Activities


You may not:

  • Share your account credentials with any third party

  • Allow multiple individuals to use the same account

  • Create accounts through automated means or under false pretenses

  • Create a new account after your account has been terminated

  • Sell, trade, or transfer your account to another person


3.6 Dormant Accounts


We may treat accounts that have been inactive for an extended period (e.g., 6 months or more) as dormant. Dormant accounts may be subject to termination or archiving after notice is provided to the account email address.


3.7 Account Recovery


If you lose access to your account, you may use our account recovery procedures. We may require verification of your identity to restore access. If we cannot verify your identity or ownership of the account, we may deny the recovery request.


4. SUBSCRIPTION AND PAYMENT TERMS


4.1 Subscription Plans


We offer various subscription plans, which may include:

  • Different tiers with varying features and usage limits

  • Enterprise Plans with custom features and terms

  • Current subscription plans are viewable after the Sign Up page


4.2 Payment Terms


For subscriptions:

  • All fees are due in advance according to the billing cycle you select

  • You authorize us to charge your payment method for all fees incurred

  • All fees are exclusive of taxes unless stated otherwise

  • You are responsible for any taxes applicable to your subscription

  • Fees are non-refundable except as expressly provided in these Terms or as required by law


4.3 Automatic Renewal


Paid subscriptions automatically renew for the same term unless you cancel prior to renewal. By subscribing, you authorize us to charge your payment method for each renewal term at our then-current rates.


4.4 Payment Processing


Payments are processed through third-party payment processors. Your use of these services is subject to their terms and privacy policies. We do not store complete credit card information on our servers.


4.5 Failed Payments


If a payment fails, we may:

  • Attempt to process the payment again

  • Suspend or terminate your access to the Services

  • Charge a reasonable administrative fee for payment recovery efforts


We will notify you of failed payments via email.


4.6 Price Changes


We may change our subscription fees at any time. Any price changes will apply to the next billing cycle after notice is provided. Continued use of the Services after a price change constitutes acceptance of the new fees.


4.7 Refunds


Refunds may be provided at our discretion for:

  • Significant service outages

  • Billing errors

  • Other circumstances as we determine appropriate

 

Refund requests must be submitted to support@askcaddie.com

5. ACCEPTABLE USE POLICY


5.1 General Conduct


When using our Services, you agree to:

  • Comply with all applicable laws and regulations

  • Respect the rights of others

  • Use the Services only for their intended purposes

  • Follow any guidelines or instructions we provide


5.2 Prohibited Uses


You may not use the Services to:

  • Engage in illegal activities or to promote illegal activities

  • Harass, abuse, or harm others

  • Impersonate others or provide inaccurate information

  • Infringe on the intellectual property rights of others

  • Attempt to gain unauthorized access to the Services or other systems

  • Transmit viruses, malware, or other disruptive code

  • Interfere with the proper functioning of the Services

  • Conduct security testing without our express permission

  • Generate spam, deceptive, or fraudulent content

  • Attempt to deceive, manipulate, or abuse the AI system

  • Generate content that is discriminatory, harmful, or unethical


5.3 AI Coaching Prohibitions


You may not use our AI Coaches to:

  • Generate content that promotes hatred, violence, or discrimination

  • Create content that sexualizes or romantically engages with the AI

  • Attempt to extract confidential information about our AI models

  • Probe for political biases or deliberately create polarizing content

  • Generate defamatory content about real individuals or organizations

  • Create content that could endanger public health or safety

  • Generate content that provides professional advice in regulated fields

  • Create content that would violate professional licensing requirements


5.4 Anti-Circumvention


You may not:

  • Use technical means to circumvent usage limits or restrictions

  • Create multiple accounts to exceed limitations

  • Use automated systems to interact with the Services without our permission

  • Attempt to bypass security measures or access controls

  • Reverse engineer our AI models or extraction methodologies


5.5 Rate Limiting and Fair Use


We implement rate limiting and fair use policies to ensure Service stability and quality. These limits may include:

  • Maximum number of requests per day

  • Maximum length of inputs

  • Restrictions on automated usage

  • Content filtering limitations


We reserve the right to adjust these limits at any time.


5.6 Monitoring and Enforcement


We reserve the right to:

  • Monitor your use of the Services for compliance with these Terms

  • Investigate potential violations of these Terms

  • Take appropriate action against users who violate these Terms

  • Remove content that violates these Terms or applicable law

  • Terminate accounts for repeated or severe violations


6. CONTENT AND DATA


6.1 User Content Defined


"User Content" means all information, data, text, and other materials that you submit to or through the Services, including but not limited to:

  • Questions and prompts you provide to AI Coaches

  • Information about your personal or professional situation

  • Feedback about the Services you provide

  • Other information you input or upload to the Services


6.2 User Content Ownership


You retain ownership of your User Content. By submitting User Content to the Services, you represent and warrant that:

  • You own or have obtained all necessary rights and permissions to submit the User Content

  • The User Content does not violate any third-party rights

  • The User Content complies with these Terms and all applicable laws


6.3 User Content License


You grant us a worldwide, non-exclusive, royalty-free, fully-paid, sublicensable, and transferable license to use, copy, modify, create derivative works based on, distribute, publicly display, and otherwise exploit your User Content for the purposes of:

  • Operating, providing, and improving the Services

  • Developing and training our AI models

  • Research and development

  • Creating aggregated and anonymized insights

  • Marketing the Services 


This license survives termination of your account.


6.4 AI-Generated Output


"AI-Generated Output" refers to the content generated by our AI Coaches in response to your inputs. With respect to AI-Generated Output:

  • We retain all intellectual property rights in the underlying AI technology

  • You receive a license to use AI-Generated Output for your personal or internal business purposes

  • You may not claim that AI-Generated Output was human-created

  • You are responsible for reviewing and validating AI-Generated Output before use

  • We do not guarantee the accuracy, completeness, or appropriateness of AI-Generated Output


6.5 Feedback License


If you provide suggestions, ideas, or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback without restriction or compensation to you.


6.6 Content Removal


We reserve the right to remove any User Content or AI-Generated Output that violates these Terms or that we reasonably believe may create liability for us. We may also preserve and disclose User Content if required by law.

7. INTELLECTUAL PROPERTY RIGHTS

 

7.1 Ownership of Services


The Services, including all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof), are owned by Crew Analytics Inc., its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.


7.2 License to Use Services


Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal or internal business purposes.


7.3 Restrictions


You may not:

  • Copy, modify, create derivative works, or publicly display any content from the Services except as expressly permitted

  • Use any data mining, robots, or similar data gathering methods

  • Decompile, reverse engineer, or attempt to access the source code of the Services

  • Remove any copyright, trademark, or other proprietary notices from the Services

  • Use the Services for competitive analysis or to develop a competing product or service

  • Access or use the Services through automated means except as expressly permitted


7.4 Trademark Usage


Our name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Crew Analytics Inc. or its affiliates. You may not use such marks without our prior written permission. You may not use our trade name, trademarks, or service marks in a way that suggests a relationship with us beyond that of service user.


7.5 DMCA Compliance


We respect the intellectual property rights of others. If you believe that material accessible on or from the Services infringes your copyright, you may request removal of the material by submitting a notification under the Digital Millennium Copyright Act ("DMCA") to:


DMCA Agent


Crew Analytics Inc. 

Email: legal@askcaddie.com

Your notification must include:

  • Your physical or electronic signature

  • Identification of the copyrighted work claimed to be infringed

  • Identification of the material claimed to be infringing

  • Your contact information

  • A statement of good faith belief regarding the unauthorized use

  • A statement of accuracy and authority under penalty of perjury


7.6 Copyright in AI-Generated Content


The copyright status of AI-generated content is an evolving legal area. We make no representations about the copyright status of AI-Generated Output. You are responsible for determining the appropriate use of AI-Generated Output in your jurisdiction.


8. DATA PRIVACY AND SECURITY


8.1 Privacy Policy


Our Privacy Policy describes how we collect, use, and share your personal information. By using the Services, you consent to the data practices described in the Privacy Policy.


8.2 Data Security


We implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.


8.3 User Rights


Depending on your jurisdiction, you may have certain rights regarding your personal data, including rights to:

  • Access your personal data

  • Correct inaccurate personal data

  • Delete your personal data

  • Restrict or object to processing of your personal data

  • Receive your personal data in a portable format

  • Withdraw consent to processing of your personal data


To exercise these rights, contact us at privacy@askcaddie.com


8.4 Data Retention


We retain your personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. After termination of your account, we may retain certain information in anonymized or aggregated form.


8.5 Data De-identification and Aggregation


We may de-identify and aggregate your data for research, analytics, and service improvement. De-identified data does not identify any individual user and may be used and shared without restriction.


8.6 Breach Notification


In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

9. LIMITATION OF LIABILITY


9.1 Limitation of Liability


TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREW ANALYTICS INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; 

b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES;

c) ANY CONTENT OBTAINED FROM THE SERVICES;

d) ANY ERRORS OR OMISSIONS IN THE OPERATION OF THE SERVICES; 

e) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; 

f) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN; 

g) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES; OR 

h) DECISIONS OR ACTIONS TAKEN BASED ON AI-GENERATED CONTENT.


9.2 AI Coaching Limitations


IN ADDITION TO THE GENERAL LIMITATIONS OF LIABILITY, WE EXPRESSLY DISCLAIM ANY LIABILITY ARISING FROM:

a) RELIANCE ON AI-GENERATED COACHING ADVICE FOR CRITICAL DECISIONS; 

b) ACCURACY OR COMPLETENESS OF AI-GENERATED RESPONSES; 

c) APPROPRIATENESS OF AI COACHING FOR YOUR SPECIFIC SITUATION; 

d) ANY DELAY, TECHNICAL ERRORS, OR INACCURACIES IN AI RESPONSES; 

e) ANY ADVERSE PROFESSIONAL, CAREER, OR PERSONAL OUTCOMES RESULTING FROM FOLLOWING AI ADVICE.


9.3 Cap on Liability


IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE GREATER OF:

a) THE AMOUNT PAID BY YOU TO US FOR USE OF THE SERVICES DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR 

b) $100 USD.


9.4 Exclusions


Some jurisdictions do not allow the exclusion or limitation of certain warranties or consequential damages, so some of the above limitations may not apply to you.


9.5 Force Majeure


We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, civil unrest, government actions, labor disputes, infrastructure failures, or internet disturbances.


10. DISCLAIMER OF WARRANTIES


10.1 General Disclaimer


THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.


10.2 Specific Disclaimers


WE DO NOT WARRANT THAT:

a) THE SERVICES WILL MEET YOUR REQUIREMENTS; 

b) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; 

c) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, COMPLETE, OR CURRENT; 

d) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; 

e) ANY ERRORS IN THE SERVICES WILL BE CORRECTED; 

f) THE SERVICES OR OUR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


10.3 AI Accuracy Disclaimer


WE SPECIFICALLY DISCLAIM ANY WARRANTY REGARDING THE ACCURACY, EFFECTIVENESS, OR APPROPRIATENESS OF OUR AI COACHING SERVICES. AI COACHES:

a) MAY PROVIDE INCOMPLETE, INACCURATE, OR INAPPROPRIATE ADVICE; 

b) ARE LIMITED BY THEIR TRAINING DATA AND MAY NOT UNDERSTAND NUANCED HUMAN CONTEXTS; 

c) CANNOT REPLACE HUMAN JUDGMENT OR PROFESSIONAL ADVICE; 

d) MAY EXHIBIT UNEXPECTED BEHAVIORS OR GENERATE UNANTICIPATED RESPONSES; 

e) MAY REFLECT BIASES PRESENT IN TRAINING DATA DESPITE OUR EFFORTS TO MITIGATE THEM.


10.4 Third-Party Content Disclaimer


We may provide access to third-party content or services through links, integrations, or references. We do not endorse, control, or assume responsibility for any third-party content or services.


10.5 Technology Compatibility


We do not warrant that the Services will be compatible with all hardware and software systems or that online access to the Services will be uninterrupted or error-free.

11. ADDITIONAL LEGAL TERMS


11.1 Entire Agreement


These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the Services.


11.2 Severability


If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.


11.3 No Waiver


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by an authorized representative of Crew Analytics Inc.


11.4 Assignment


You may not assign these Terms or any rights or obligations hereunder without our prior written consent, and any attempted assignment without such consent will be void.


We may assign our rights and obligations under these Terms without your consent:

  • To an affiliate or subsidiary

  • In connection with a merger, acquisition, or sale of all or substantially all of our assets

  • As part of a corporate reorganization


11.5 Survival


All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

11.6 Notices


Notices to you may be made via email or postings on our website. Notices to us should be sent to:

Crew Analytics Inc. 

Email: legal@askcaddie.com


11.7 Export Compliance


You agree to comply with all applicable domestic and international export laws and regulations. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.


11.8 Class Action Waiver


YOU AND CREW ANALYTICS INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.


12. CHANGES AND TERMINATION


12.1 Changes to Terms


We reserve the right to update or modify these Terms at any time. If we make material changes to these Terms, we will notify you by either:

  • Sending an email to the address associated with your account

  • Posting a notice on our website

  • Displaying a notice when you next access the Services


Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.


12.2 Changes to Services


We may add, modify, or discontinue any feature, functionality, or aspect of the Services at any time, with or without notice, except as required by applicable law.


12.3 Termination by You


You may terminate these Terms at any time by canceling your account and ceasing all use of the Services. To cancel your account, follow the instructions in your account settings or contact support@askcaddie.com[BL14] .


12.4 Termination by Us


We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.


Upon termination:

  • Your license to use the Services will immediately cease

  • You must stop all use of the Services

  • Sections of these Terms that expressly or by their nature survive termination will continue to apply


12.5 Effect on Data After Termination


Upon termination of your account:

  • We may delete your User Content and other data after a reasonable period (typically 30 days)

  • We may retain certain data in anonymized form for analytics and service improvement

  • We may retain data as required by law or to protect our legal rights


12.6 Refund Policy After Termination


If we terminate your account for breach of these Terms, you will not be entitled to any refund. If you terminate your account, refunds will be handled according to our refund policy in Section 4.7.


12.7 Terms Change Log


We maintain a change log for material changes to these Terms. You may request access to this change log by contacting legal@askcaddie.com

13. DISPUTE RESOLUTION


13.1 Waiver of Right to Litigate


BY AGREEING TO THESE TERMS, YOU IRREVOCABLY WAIVE YOUR RIGHT TO LITIGATE ANY DISPUTE IN ANY COURT, TO HAVE A JURY TRIAL, OR TO PARTICIPATE IN A CLASS ACTION OR COLLECTIVE ACTION. YOU AGREE THAT ANY AND ALL DISPUTES WILL BE RESOLVED EXCLUSIVELY THROUGH CONFIDENTIAL MEDIATION AS DESCRIBED BELOW.


13.2 Mandatory Mediation


ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR YOUR RELATIONSHIP WITH US SHALL BE RESOLVED EXCLUSIVELY THROUGH CONFIDENTIAL MEDIATION. This includes any claims arising out of or relating to interpretation or application of this mediation provision, including its enforceability, revocability, or validity.


13.3 Mediation Procedures


The mediation shall be conducted by a single mediator selected by mutual agreement of the parties. If the parties cannot agree on a mediator, the mediator shall be selected by the American Arbitration Association. The mediation shall be conducted in New York, New York, unless both parties agree to conduct the mediation by telephone or written submissions.


13.4 Costs of Mediation


The costs of mediation shall be shared equally between you and Crew Analytics Inc., unless the mediator determines otherwise.


13.5 Binding Effect of Mediation


You agree that the mediation decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.


13.6 Injunctive Relief


Notwithstanding the foregoing, either party may seek emergency equitable relief before a court solely for the purpose of maintaining the status quo pending the completion of mediation. This shall not be considered a waiver of the exclusive mediation provision.


13.7 No Class or Representative Proceedings


YOU AND CREW ANALYTICS INC. AGREE THAT ALL DISPUTES SUBJECT TO SECTION 13.2 (MANDATORY MEDIATION) SHALL BE BROUGHT AND RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR CREW ANALYTICS INC. SHALL SEEK TO HAVE ANY DISPUTE MEDIATED OR OTHERWISE PURSUED AS A CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.


13.8 Time Limitation on Claims


Any claim arising out of or related to these Terms or the Services must be initiated within twelve (12) months after such claim arose, otherwise, the claim is permanently barred.


13.9 Governing Law


These Terms and any action related thereto shall be governed by the laws of the State of New York, without regard to its conflict of laws provisions.


14. CONTACT INFORMATION


If you have any questions about these Terms, please contact us at:


Crew Analytics Inc. 


Email: support@askcaddie.com 


Website: www.askcaddie.com